Communication Consent & TCPA Disclosure

1. Overview

This Communication Consent and TCPA Disclosure explains how Protektd LLC, doing business as Protektd Detailing ("we," "us," or "our"), communicates with customers and website visitors via telephone, text message (SMS/MMS), and email. This disclosure is provided in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable Federal Communications Commission (FCC) regulations.

2. Consent to Communications

By submitting a form on our website, calling our business, texting us, or otherwise providing your phone number or email address, you expressly consent to receive the following communications from Protektd LLC:

• Service-related communications: Appointment confirmations, reminders, status updates, and completion notifications
• Quote and inquiry responses: Responses to your requests for quotes, pricing, or service information
• Promotional communications: Special offers, seasonal promotions, service recommendations, and company news
• Follow-up communications: Service satisfaction inquiries, review requests, and maintenance reminders

3. Methods of Communication

Communications may be sent via:

• Text messages (SMS and MMS) to the phone number you provided
• Phone calls, including calls using an automatic telephone dialing system (ATDS) or auto-dialer
• Pre-recorded or artificial voice messages, including voicemail messages
• Email to the email address you provided

You understand that these communications may be generated by automated technology, including auto-dialers and automated messaging systems.

4. Call Recording

Telephone calls to or from Protektd LLC may be monitored or recorded for quality assurance, training, and record-keeping purposes. By placing or accepting a call with us, you consent to such monitoring and recording. Texas is a one-party consent state for call recording; this notice is provided as a courtesy and for transparency.

5. Message Frequency and Charges

• Message frequency: Message frequency varies based on your interactions with us. Typically, you may receive 1-5 messages per month
• Message and data rates: Standard message and data rates from your wireless carrier may apply. We do not charge for text messages, but your carrier may
• Carrier responsibility: We are not responsible for any charges imposed by your wireless carrier

6. Consent Is Not Required for Purchase

Your consent to receive automated communications is not a condition of purchasing any goods or services from Protektd LLC. You may request a quote, schedule a service, or make a purchase without consenting to receive automated text messages or calls. To conduct business without automated communications, you may contact us directly at (972) 477-3113 or visit our location in person.

7. How to Opt Out

You may revoke your consent and opt out of receiving communications at any time using any of the following methods:

• Text message: Reply STOP to any text message you receive from us. You will receive a confirmation message and no further texts will be sent
• Phone: Call us at (972) 477-3113 and request to be removed from our contact list
• Email: Send an opt-out request to perfection@getprotektd.com with the subject line "Opt Out"
• In person: Visit our location and request to be removed from our contact list

After opting out, you may still receive one final confirmation message. Service-related transactional messages (such as appointment confirmations for services you have actively scheduled) may continue as necessary to complete the transaction.

8. Help and Support

For help with text messaging, reply HELP to any message or contact us:

Protektd LLC d/b/a Protektd Detailing
Phone: (972) 477-3113
Email: perfection@getprotektd.com

9. Privacy and Data Protection

Your phone number, email address, and other personal information are handled in accordance with our Privacy Policy. We do not sell, rent, or share your phone number or contact information with third parties for their marketing purposes. Your information may be shared with service providers who assist us in sending communications, and they are bound by confidentiality obligations.

10. Supported Carriers

Text messaging services are supported by major US carriers including AT&T, Verizon, T-Mobile, and other participating carriers. Service availability may vary by carrier. We are not responsible for messages that fail to deliver due to carrier issues, network problems, or device compatibility.

11. TCPA Compliance Statement

Protektd LLC is committed to full compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all applicable FCC regulations. We maintain the following practices:

• We obtain express written consent before sending automated marketing communications
• We honor all opt-out requests promptly (within 10 business days)
• We maintain an internal do-not-call list
• We do not send text messages or make automated calls before 8:00 AM or after 9:00 PM in the recipient's local time zone
• We comply with the National Do Not Call Registry requirements

12. Texas-Specific Provisions

In addition to federal TCPA requirements, Protektd LLC complies with the Texas Business & Commerce Code Chapter 305 (Texas Telemarketing Disclosure Act) and related state regulations governing commercial communications. Texas residents have additional rights under state law regarding unsolicited communications.

13. Changes to This Disclosure

We may update this disclosure from time to time. Changes will be posted on this page with an updated date. Your continued engagement with our communications after changes constitutes acceptance of the updated terms.

14. Contact

For questions about this disclosure or our communication practices:

Protektd LLC d/b/a Protektd Detailing
10844 Harry Hines Blvd, Suite A, Dallas, TX 75220
Email: perfection@getprotektd.com
Phone: (972) 477-3113