Privacy Policy

1. Introduction

Protektd LLC, doing business as Protektd Detailing ("we," "us," or "our"), operates the website getprotektd.com and provides automotive protection and detailing services in Dallas, Texas. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit a form, contact us, use our chat widget, or use our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

Information you provide directly:

• Name, phone number, and email address (via contact and quote forms)
• Vehicle information (year, make, model)
• Service interests and project details
• Any additional information you choose to share in messages or our chat widget

Information collected automatically:

• IP address, browser type, operating system, and device information
• Pages visited, time spent, referring URL, and click patterns
• Cookies and similar tracking technologies (see Section 7)

Information from third parties:

• Analytics data from Google Analytics 4
• Advertising interaction data from Meta (Facebook/Instagram) Pixel

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and inquiries
• Schedule and provide our protection and detailing services
• Send appointment reminders and follow-ups
• Improve our website, services, and customer experience
• Contact you by phone, text message (SMS/MMS), or email about appointments and inquiries — see our Communication Consent & TCPA Disclosure for details
• Send promotional communications (with your consent)
• Analyze website traffic and advertising effectiveness
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: Companies that help us operate our business (form processing, analytics, advertising platforms)
• Analytics partners: Google Analytics and Meta for website analytics and advertising optimization
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets

SMS opt-in data is never shared. No mobile information, including your phone number and your consent to receive text messages, will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties or affiliates under any circumstances.

5. SMS / Text Messaging Program & Consent

If you give us your mobile number and agree to receive text messages from us (for example, by submitting a quote or contact form, or by starting a chat on getprotektd.com), you are opting in to our SMS program. This section describes that program.

• Program description: We send appointment confirmations and reminders, quote follow-ups, replies to your inquiries, missed-call responses, review requests, and occasional promotions.
• Message frequency: Message frequency varies based on your interactions with us.
• Message and data rates: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt-out: You can cancel at any time by replying STOP to any message. We will send one confirmation message and then stop texting you. Reply START to opt back in.
• Help: Reply HELP to any message for assistance, or contact us at (972) 477-3113 or perfection@getprotektd.com.
• Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.

Consent to receive text messages is not a condition of purchasing any goods or services. For full details, see our Communication Consent & TCPA Disclosure.

No sharing of mobile opt-in data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including satisfying legal, accounting, or reporting requirements. Contact form submissions are retained for up to 24 months. You may request deletion at any time by contacting us.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies including:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Google Analytics 4 (GA4) to understand website usage patterns
• Advertising cookies: Meta Pixel to measure advertising effectiveness and deliver relevant ads
• Google Tag Manager: Used to manage analytics and marketing tags

You can control cookies through your browser settings. Disabling cookies may affect website functionality. You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on, and opt out of targeted advertising through your Meta account settings or the Digital Advertising Alliance.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information

To exercise any of these rights, contact us at perfection@getprotektd.com or call (972) 477-3113.

9. Texas Privacy Rights

Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have the right to access, correct, delete, and obtain a copy of their personal data. You may also opt out of targeted advertising and the sale of personal data. To submit a request, contact us using the information in Section 12.

10. Children's Privacy

Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Protektd LLC d/b/a Protektd Detailing
10844 Harry Hines Blvd, Suite A, Dallas, TX 75220
Email: perfection@getprotektd.com
Phone: (972) 477-3113

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes constitutes acceptance of the revised policy.